Premier Service Advocate (Spanish Speaking)

Provide support with cultural needs as a Premier Support Advocate on the Spanish support team. Partner with Spanish pros and customers by listening to their needs and providing the best solutions. Maintain excellent knowledge of Thumbtack’s products and services.

Handle inbound requests in Spanish through phone, chat, SMS, and email. Navigate the challenges of account changes, profile updates, and billing inquiries. Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills.

Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and net promoter scores. Continuously look for areas of improvement and communicate trends to the appropriate parties. Engage with team members through weekly development sessions, training, and support interactions.