Bilingual Absence Customer Experience Specialist

Job Summary:

• Answer incoming calls to assist customers with FMLA rights and responsibilities.
• Report to a Customer Experience Team Lead.
• Work in a structured, fast-paced call center environment.

Primary Responsibilities:

• Administer and adjust leaves as mandated by guidelines in coordination with customer policies.
• Handle high volume of Bilingual Spanish incoming calls.
• Provide follow-up via phone and email to ensure timely processing of leave requests.

Job Qualifications:

• Bachelor’s Degree preferred, High School Degree or equivalent required.
• 1-3 years Customer Service experience required.
• Bilingual Spanish is a plus.

Benefits:

• Full benefits package.
• Paid Time Off (PTO).
• Robust EAP and wellness program.