Source Job

• Handle inbound and outbound phone calls, emails, and live chats.
• Investigate, advise, and resolve both pre-sales and after-sales queries.
• Ensure efficient, single-contact resolution for our customer.

Lastminute.com is a European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have around 1,700 people worldwide and foster an inclusive, friendly, and international environment.

• Providing Email support for our clients.
• Answering to ,,How to” and ,,FAQ” questions.
• Assisting with account and payment-based questions and problems.

Sutherland Bulgaria is a company that provides customer service solutions. They offer a dynamic, multicultural environment where professionals can develop themselves and work for global leaders in various sectors. The company provides opportunities for international exposure and interpersonal skill development.

• Handle inbound and outbound customer calls in French
• Sell holiday packages
• Work with commercial targets

Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. They turn spontaneous thoughts into meaningful experiences with technology, helping people travel the world.

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved

Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.

• Respond to customer enquiries via email and phone.
• Handle customer complaints and collect feedback.
• Contribute suggestions for improvement.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities and align their corporate strategy with foresight.

• Engage and qualify leads, prequalifying leads generated by marketing efforts through telephone, chat, or email.
• Clearly communicate Lodgify’s value and benefits, adapting the approach to each customer’s specific needs.
• Drive high activity targets, managing a high volume of inbound chats and calls, uncovering customer needs, and positioning Lodgify as the best-fit solution.

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. They're a team of 380+ people representing over 60 nationalities.

• Deliver exceptional customer support to community members in both German and English
• Assist users through various channels including email, phone, and chat
• Share user insights and feedback with relevant teams to improve products and processes

SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.

Partner with Spanish pros and customers by listening to their needs and providing the best solutions. Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users. Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills.

Thumbtack helps millions of people confidently care for their homes and is the one app you need to take care of and improve your home.

• Assist customers across multiple channels to deliver a consistent and positive experience.
• Resolve inquiries and issues promptly, taking ownership until resolution.
• Actively listen and identify customer needs, offering appropriate solutions.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.

• Aide in recruitment of respondents on a project in their local language.
• Responsible for the management and control of the vendors selected for qualitative projects.
• Responsible for checking any deliverables from the vendor.

M3 is a Japanese global leader providing technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally.

• Serve as the primary contact for parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Respond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.

Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services through science and technology. At Think Academy, they foster critical thinking, strengthen logic skills, and help students fulfill their goals.

• Deliver world-class customer support to clients
• Manage customer inquiries with empathy and efficiency
• Represent respected international brands

Jobgether is using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies top-fitting candidates, and this shortlist is shared directly with the hiring company.

• Craft and manage high-quality Spanish CRM content.
• Translate and localize English content into the Spanish language, ensuring cultural relevance and accuracy.
• Maintain the integrity and quality of our content despite tight deadlines, reflecting our brands’ standards and voice.

Medier is a marketing agency that considers themselves creative partners to their clients offering a comprehensive suite of expert services. They hire a team of diverse, passionate people and foster a culture that empowers you to do your best work.

• Partners directly with customers across Southern Europe to drive adoption of the ElevenLabs platform.
• Administers onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems.
• Analyzes product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

• Drive new revenue growth in the Italian market.
• Identify opportunities for cross-selling and upselling.
• Manage the full sales cycle from lead to close.

Jobgether is a platform that connects job seekers with companies. They use AI-powered matching to ensure applications are reviewed quickly and fairly.

• Drive customer adoption of the platform and its tools across Western Europe.
• Administer onboarding and enablement tactics while advising on best practices.
• Analyze product usage and performance to identify and resolve friction points.

Jobgether is an AI-powered matching service helping candidates find jobs. They ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements.

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails. Maintain a customer satisfaction level over 90%. Communicate and collaborate with your team on Slack to provide solutions for our customers.

Owner is the AI growth system for local restaurants.

• Prepare renewal quotes for contracts and submit to clients.
• Manage agreements efficiently and accurately, updating the contract management system.
• Partner with Sales and Customer Success to save at-risk renewals.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate

TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.

• Answer customer inquiries via live chats and emails (no calls).
• Provide accurate information about the products of the company.
• Resolve cases in timely and professional manner.

Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, Quadcode is a place where ideas turn into impact, where every project is a chance to grow, innovate, and make their mark.