Deal with inbound and outbound phone calls, emails, and live chats from Customers.
Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution
Availability to work rotating shifts, including weekends.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, it turns spontaneous thoughts into meaningful experiences, helping people travel the world. The company has around 1,700 people worldwide and fosters an inclusive and friendly international environment.
Handle inbound and outbound customer calls in French
Sell holiday packages
Work with commercial targets
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. They turn spontaneous thoughts into meaningful experiences with technology, helping people travel the world.
Respond to customer enquiries via email and phone.
Handle customer complaints and collect feedback.
Contribute suggestions for improvement.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities and align their corporate strategy with foresight.
You will ensure the smooth daily operation of our services by providing telephone and email support
You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
You will care for customer satisfaction and making sure that issues are resolved
Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.
Engage and qualify leads, prequalifying leads generated by marketing efforts through telephone, chat, or email.
Clearly communicate Lodgify’s value and benefits, adapting the approach to each customer’s specific needs.
Drive high activity targets, managing a high volume of inbound chats and calls, uncovering customer needs, and positioning Lodgify as the best-fit solution.
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. They're a team of 380+ people representing over 60 nationalities.
Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Partner with Spanish pros and customers by listening to their needs and providing the best solutions. Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users. Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills.
Thumbtack helps millions of people confidently care for their homes and is the one app you need to take care of and improve your home.
Assist customers across multiple channels to deliver a consistent and positive experience.
Resolve inquiries and issues promptly, taking ownership until resolution.
Actively listen and identify customer needs, offering appropriate solutions.
Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.
Drive adoption of communication APIs and foster strong customer relationships.
Develop success plans and align API solutions to drive business value.
Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities.
Manage customer inquiries with empathy and efficiency
Represent respected international brands
Jobgether is using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies top-fitting candidates, and this shortlist is shared directly with the hiring company.
Serve as the primary contact for parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Respond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services through science and technology. At Think Academy, they foster critical thinking, strengthen logic skills, and help students fulfill their goals.
Serve as the main point of contact for customer inquiries via email, chat, and phone
Support customer onboarding and product adoption
Resolve customer issues and escalate complex cases when needed
They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Handle complex and sensitive conversations with professionalism, empathy, and patience
Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. With rapid adoption in the market, they have more than doubled their revenue annually over the last 5 years, becoming the fastest growing company in their space. Garner's award winning culture cultivates teamwork, trust, autonomy, exceptional results, and individual growth.
Drive customer adoption of the platform and its tools across Western Europe.
Administer onboarding and enablement tactics while advising on best practices.
Analyze product usage and performance to identify and resolve friction points.
Jobgether is an AI-powered matching service helping candidates find jobs. They ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements.
Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
Respond to potential customers via chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
BrickBrands provides 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures. The company is fast-growing and embraces diversity and inclusivity, creating opportunities for brands and communities to speak.
Ensuring every interaction with Headout leaves our customers satisfied and impressed.
Ensuring every guest query is addressed promptly and accurately by working cohesively with various internal teams.
Enhancing our internal processes, aiming for increased efficiency.
Headout is the fastest-growing marketplace in the travel industry. They have raised $60M+ from top-tier investors and are building a durable company for the long term that is profitable and growing.
Respond to customer requests via multiple channels, updating CRM systems.
Build strong customer relationships by handling inquiries with speed and professionalism.
Promote customer retention and loyalty by supporting successful inquiry outcomes.
Concentrix is a global technology and services leader that powers the brands of the future. They help well-known brands improve their businesses with technology and integrated solutions in over 70 countries and have over 440k+ employees globally.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.