Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
Respond to potential customers via chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
Respond to customer enquiries via email and phone.
Handle customer complaints and collect feedback.
Contribute suggestions for improvement.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities and align their corporate strategy with foresight.
Effectively manage and resolve customer complaints, adhering to service level agreements and Complaints policy.
Monitor and respond to customer reviews on platforms such as Trustpilot and social media.
Proactively investigate customer issues using internal tools and processes.
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide.
Act as the interface between customers and chauffeurs.
Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary.
Ensure that drivers and customers find each other – whether at a major airport, hotel, trade fair, company, or private residence – even when things get chaotic.
SIXT is a leading global mobility service provider with a turnover of 4.00 billion euros and approximately 9,000 employees worldwide.
You will ensure the smooth daily operation of our services by providing telephone and email support
You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
You will care for customer satisfaction and making sure that issues are resolved
Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
Receive damage and breakdown reports from customers via phone. Coordinate necessary measures (e.g. towing services). Assist customers with breakdown related questions and mobility services.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide.
Assisting with account and payment-based questions and problems.
Sutherland Bulgaria is a company that provides customer service solutions. They offer a dynamic, multicultural environment where professionals can develop themselves and work for global leaders in various sectors. The company provides opportunities for international exposure and interpersonal skill development.
Answer customer inquiries via live chats and emails (no calls).
Provide accurate information about the products of the company.
Resolve cases in timely and professional manner.
Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, Quadcode is a place where ideas turn into impact, where every project is a chance to grow, innovate, and make their mark.
Moderating and responding to comments across clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping their clients to bring their brand stories to life. ICUC is a fully remote company with a culture built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements.
Aid in the recruitment of respondents in their local language.
Manage and control vendors, ensuring client expectations are exceeded.
Check deliverables from vendors and negotiate costs with freelancers.
M3 is a Japanese global leader that provides technological and research solutions to the healthcare industry, connecting with over 5.8 million physicians globally.
Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
Respond to incoming user inquiries, complaints, feedback, and reports
Follow operational processes and procedures to address issues and maintain positive user support experience
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.
Answer inbound Voice calls with friendly, professional service and drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products/services, and guide funding, trading, and other account activities.
Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom.