Source Job

• Establishing effective communication with clients
• Helping clients understand the platform and supporting them throughout the process of making a deposit
• Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications)

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. They offer a proprietary trading platform and integration with MetaTrader 5 (MT5) to provide its clients with a robust and versatile trading experience.

Handle high volume live chat and other online tools. Provide accurate, valid and comprehensive information. Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

• Own trader interactions through live chat, phone calls, and Discord.
• Master trading platforms, internal tools, and proprietary systems.
• Educate traders in their understanding of how Topstep works.

Topstep drives user satisfaction, which is mentioned repeatedly as a reason our users would refer our company to others.

• Own user interactions through various support channels.
• Master trading platforms and internal tools.
• Troubleshoot inquiries and educate traders.

Topstep is an engaging working environment which ranges from fully remote to hybrid fostering a culture of collaboration with cameras on during meetings.

Support the Client Experience organization by measuring and analyzing client sentiment across support and digital channels. Own client experience measurement programs end to end, including NPS and other surveys, from analysis through insight generation to support data-informed decision-making. Build clear, compelling insights and narratives by synthesizing complex datasets into actionable recommendations for leadership and cross-functional partners.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
• Triage and route inquiries to the right internal teams.
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

• Assisting users via email and web messaging with their inquiries and concerns
• Resolving account and payment issues smoothly and efficiently
• Answering “How to” and FAQ questions with clarity and confidence

One Sutherland is a global team creating breakthrough solutions with a diverse workforce. They embrace diversity and promote a positive work environment focused on achieving goals as One Sutherland Team.

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails. Maintain a customer satisfaction level over 90%. Communicate and collaborate with your team on Slack to provide solutions for our customers.

Owner is the AI growth system for local restaurants.

Partner with Spanish pros and customers by listening to their needs and providing the best solutions. Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users. Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills.

Thumbtack helps millions of people confidently care for their homes and is the one app you need to take care of and improve your home.

• Act as a mentor and thought leader across Kraken Pro platform.
• Innovate and lead Pro Exchange pod, defining and owning the long-term product strategy and roadmap for trading capabilities.
• Collaborate with engineering, design, operations, and cross-functional teams to deliver new features, functionalities, enhancements.

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion.

• Interface daily with internal systems and our proprietary exchange platform to assist with fiat and digital asset position reconciliations across our various banks and crypto wallets.
• Prepare journal entries and account reconciliations for month-end close to ensure timely and accurate financial reporting.
• Independently manage and develop current reconciliation processes for greater efficiency and transparency, while analyzing data against business drivers to identify issues and trends.

Kraken accelerates the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and are industry pioneers who develop premium crypto products.

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.

The role primarily involves assisting users with Clair, acting as the first line of support via phone, text, and email. You will become a product expert, deeply understanding Clair's signup process and wage advance products. You will work with a team invested in the users and mission.

At Clair, they are on a mission to create financial freedom for America's workers by giving them a digital banking platform.

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved

Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.

• Manage Support requests through email, phone, and chat channels
• Conduct troubleshooting calls, chats, and emails
• Interface with Product/Engineering to meet user needs

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.

• Provide T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures.
• Review and audit the hire process in Workday for all incoming hires.
• Action data updates in Workday using information and approvals from service desk tickets - ensuring data integrity at all times.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

• Answer customer inquiries via live chats and emails (no calls).
• Provide accurate information about the products of the company.
• Resolve cases in timely and professional manner.

Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, Quadcode is a place where ideas turn into impact, where every project is a chance to grow, innovate, and make their mark.

• Provide expert-level support via phone, chat, and email, specializing in payment, verification, and account-related issues.
• Troubleshoot complex billing, subscription, and transaction discrepancies with precision and empathy.
• Collaborate closely with engineering, product, and risk teams to identify root causes and escalate bugs or system-level issues.

Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used.

• Diagnose issues, determine solutions, and anticipate customer impact.
• Partner with Sales teams to guide organizations through complex workspace configurations.
• Capture product and process gaps and present data-backed cases for new feature development and process automation.

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.

• Drive adoption of communication APIs and foster strong customer relationships.
• Develop success plans and align API solutions to drive business value.
• Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities.