New Trader Support Specialist - Weekend

Responsibilities:

• Own trader interactions from start to resolution through all of our support channels.
• Skillfully troubleshoot incoming inquiries, determining severity, and escalating when necessary.
• Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.

Qualifications:

• Must be available to work Saturday and/or Sunday as part of your regular schedule.
• Minimum of one year experience in a customer contact position.
• Comfort with remote work and asynchronous tools to communicate.

Company Culture:

• Engaging working environment which ranges from fully remote to hybrid.
• Foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
• Vacations are encouraged with a bonus for taking 5 consecutive days.