Support the Client Experience organization by measuring and analyzing client sentiment across support and digital channels. Own client experience measurement programs end to end, including NPS and other surveys, from analysis through insight generation to support data-informed decision-making. Build clear, compelling insights and narratives by synthesizing complex datasets into actionable recommendations for leadership and cross-functional partners.
Enable the team to super-serve customers by creating the conditions for great work to happen. Own Customer Experience as an operating system, making energy feel transparent, effortless and human. Grow and lead the CX function by setting clear priorities, operating cadence, and quality standards as the team scales.
Tem is rebuilding the energy transaction system, making it transparent and fair, and putting power back in the hands of people.
Be the day‑to‑day analytics partner for clients on credit strategy, risk optimization, and portfolio performance.
Translate client goals into clear analytical questions, project plans, and structured workflows.
Use Python and SQL to explore data, validate hypotheses, and support analytical workflows developed by Data Science teams.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.
Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
Design and operate a robust QA framework across all channels and regions.
Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.
Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.
Answer inbound Voice calls with friendly, professional service and drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products/services, and guide funding, trading, and other account activities.
Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom.
As a CE Data Analyst, you will play a critical role in shaping the performance ecosystem of the Client Experience organization. You will own the advancement of our CE Specialist Performance Management platform, the data backbone that powers our incentive models and helps drive the world-class support Kraken strives to deliver. Partner with the Client Engagement team to define meaningful KPIs that measure the effectiveness of CE operations. Build, refine, and maintain CE’s performance metrics within the Data Lake as the single source of truth.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom.
Lead the delivery and growth of our customer experience. Build the end-to-end product vision and roadmap for the whole customer experience. Partner with Marketing and Growth teams to develop go-to-market plans that attract users.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
Collaborate with leaders to define metrics and targets for TTP, churn, and NPS.
Lead cross-functional initiatives to improve activation, retention, and sentiment.
Develop a deep understanding of customer journeys and conduct root-cause analysis on churn and NPS drivers.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence.
Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.
Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.
Responsible for defining and executing the strategy for our financial services software and platform ecosystem. Influence how the world's leading financial institutions access, analyze, and activate data. Drive cross-functional alignment across technology, analytics, and commercial teams.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
The Associate Client Manager is responsible for all client activity and the overall success of NielsenIQ at the customer. This includes delivering analytics and initial recommendations for clients based on the NielsenIQ Solutions and Services assigned to them to deliver on. You'll work successfully across a matrixed organization structure, fully leveraging the service model.
NielsenIQ works with U.S. retailers to help them understand their consumers and to optimize their business down every aisle.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
Lead the development of loyalty and retention strategies that drive long term customer value for clients. Own the end to end strategic process, from diagnosing loyalty challenges, to designing programs, propositions and membership structures. Work closely with CRM, data, and technology teams to translate loyalty strategies into actionable plans.
Massive Rocket is a high-growth Braze & Snowflake agency connecting digital marketing teams with product and engineering units.
Support Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.