Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.
Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
Own the prospect experience by designing and refining workflows from initial contact through scheduling.
Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.
As the leader of Investment Representatives, you will be responsible for handling client questions and overseeing risk and meeting compliance requirements. Be responsible for taking on team escalations and client complaints, analyzing root causes and implementing corrective actions. Be responsible for leading a team of registered agents, provide ongoing feedback and performance reviews, coach and develop Investment Representatives and ensure effective performance management.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money with smart technology.
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.
Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.
The role will bridge Wealthsimple’s Client Experience team with our Security team, fostering collaboration to mitigate risks and protect client interactions. Employee development, coaching, and mentoring via weekly 1:1s, monthly “Grow” sessions, & quarterly performance reviews. Actively engage with clients by assisting CXAs with challenging cases or handling escalations directly.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.
Lead the LAC Client Success Team by hiring, mentoring, and managing Client Success Managers. Drive Client Outcomes & Product Adoption, ensuring clients onboard effectively and adopt Pismo’s solutions. Champion Client Advocacy by building strong executive relationships and promoting client success stories.
Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build solutions.
You’ll create seamless, high-quality experiences for clients and their families. You'll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care.
Honor Technology’s mission is to change the way society cares for older adults.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Support the Client Experience organization by measuring and analyzing client sentiment across support and digital channels. Own client experience measurement programs end to end, including NPS and other surveys, from analysis through insight generation to support data-informed decision-making. Build clear, compelling insights and narratives by synthesizing complex datasets into actionable recommendations for leadership and cross-functional partners.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.
The Client Service Manager identifies and coordinates new service requirements and taking ownership of any opened property issues post installations. Maintains excellent working relationships with clients, which fulfil and then exceed the operational service expectations of the client. Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success.
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Develop a deep understanding of the Addepar platform and be able to apply it to clients’ requirements, industry challenges, and goals.
Develop success plans for a pool of clients, supporting critical client metrics to drive adoption and identify optimization and cross-selling opportunities.
Advocate for clients, building strong working relationships with cross-functional teams to ensure client success
Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets.
Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.
Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.
Define and lead Splice’s end-to-end customer experience strategy.
Build, mentor, and scale a high-performing customer experience organization.
Partner with Product, Engineering, Marketing, and Analytics teams to surface insights and influence roadmaps.
Splice is a creative platform for people who make music. They provide a subscription service with sounds and samples, empowering music creators with creative tools and resources.
Lead the delivery and growth of our customer experience. Build the end-to-end product vision and roadmap for the whole customer experience. Partner with Marketing and Growth teams to develop go-to-market plans that attract users.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
Act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. Manage the full customer lifecycle—from onboarding and activation to expansion and renewal. Collaborate with cross-functional teams to drive adoption, optimize processes, and align platform capabilities with client goals.
This position is posted by Jobgether on behalf of a partner company and uses an AI-powered matching process to ensure your application is reviewed quickly.
Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
Resolve complex customer and agent issues, including managing escalations.
Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.
This position manages projects and supports partner relationships. It also leads business analysis initiatives in the Application Management Services group. The ideal candidate will have proven project and customer management success in a high-growth setting.
Totara delivers innovative products and support to its customers, setting the standard for success in its industry.