Job Description
The Customer Success Manager takes ownership and works independently across EMEA hours. The Customer Success Manager will champion partner needs and influence roadmap priorities. The ideal candidate has a passion for enabling access to financial services and contributing to client success.
Responsibilities:
Serve as the main point of contact for B2B/enterprise customers, building and maintaining strong, long-term relationships
Drive adoption of platform features and disseminate best practices to clients
Provide executive reporting, including QBRs, aligning customer goals to platform outcomes.
Requirements:
4–6 years of experience in a customer success or client-facing role managing relationships
Experience in SaaS, APIs, or fintech platforms, ideally within broker-dealer or financial services
Proven ability to manage customers of varying sizes and understand their business priorities
About Jobgether
This position is posted by Jobgether on behalf of a partner company and uses an AI-powered matching process to ensure your application is reviewed quickly.