Job Description
Customer Experience Focus: Own the end-to-end customer journey across evaluation services, from initial discovery to funded trader lifecycle. Define and execute product strategies that improve onboarding, clarity of rules, challenge navigation, support quality, and overall satisfaction. Map customer pain points and opportunities using research, support data, funnel analytics, and feedback loops.
Roadmap and Collaboration: Build and maintain a roadmap focused on acquisition conversion, activation, retention, and customer success. Collaborate with operations and support teams to integrate tools, automate processes, and reduce manual effort. Partner with design to improve CRM flows, dashboards, notifications, and learning or rule-reinforcement experiences.
Data-Driven Insights: Develop KPIs for customer health, satisfaction, and program outcomes; monitor and iterate using data-driven insights. Lead experiments to test improvements in communication, UI clarity, funnel optimization, and product messaging. Ensure alignment with compliance, risk, and program integrity requirements.
About My Funded Futures
At My Funded Futures, we’re transforming the world of proprietary trading by giving traders the capital, tools, and community they need to succeed.