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  • Own the end-to-end customer journey across evaluation services.
  • Define and execute product strategies that improve onboarding and overall satisfaction.
  • Build and maintain a roadmap focused on acquisition conversion, retention, and customer success.

SaaS Fintech Analytics Communication Documentation

20 jobs similar to New Product Manager - Customer Experience

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$89,865–$155,767/yr

Lead the delivery and growth of our customer experience. Build the end-to-end product vision and roadmap for the whole customer experience. Partner with Marketing and Growth teams to develop go-to-market plans that attract users.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

Support the Client Experience organization by measuring and analyzing client sentiment across support and digital channels. Own client experience measurement programs end to end, including NPS and other surveys, from analysis through insight generation to support data-informed decision-making. Build clear, compelling insights and narratives by synthesizing complex datasets into actionable recommendations for leadership and cross-functional partners.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

$110,000–$130,000/yr

As a Product Manager, you will define and execute the product vision for our mobile app, offers platform, and financial health product line. Work cross-functionally with engineering, design, analytics, and marketing teams to build products that enhance financial access for our customers. Balance customer insight, and executional excellence to drive meaningful business impact.

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings.

$155,000–$175,000/yr

  • Define and communicate a clear product vision and strategy for the Bonzo CRM platform, ensuring alignment with business objectives and market opportunities.
  • Define and maintain a comprehensive product roadmap for the CRM platform, prioritizing features and enhancements based on customer needs, market trends, and business goals.
  • Lead cross-functional teams, including UX, engineering, marketing, and operations, to deliver high-quality CRM solutions.

New American Funding enables Sales teams to drive Sales activities for loan origination and other supporting processes.

North America 4w PTO

Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.

  • Own execution of Cybrid’s product roadmap across existing and new products.
  • Translate customer, market, and stakeholder input into clear product requirements, specs, and user stories.
  • Define and track product KPIs, using data and feedback to iterate and improve.

Cybrid is a Series A fintech startup building the next generation of crypto-powered global payments infrastructure.

US Canada Mexico Brazil Colombia

Develop and own Flex's "Growth engine" across "Infinite wedges". Drive the enhancement of financial services and products, including mobile apps, online account management tools, and virtual payment solutions. Develop and communicate a clear product roadmap and strategy, aligning the product vision with the company's overall objectives.

Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur.

$100,000–$115,000/yr
US Unlimited PTO

  • Drive product adoption and engagement through scalable programs.
  • Use data and automation to deliver timely messaging.
  • Partner with cross-functional teams to improve customer outcomes.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows.

$80,000–$80,000/yr
Americas Unlimited PTO 11w maternity

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

$200,000–$275,000/yr
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Own the critical "Pre-Swipe" Experience - the defining moments between a user saying "yes" to the card and making their first purchase. Define the long-term strategy for Card Activation and New User Experience. You will own the roadmap for taking a user from "Interested" to "Ready to Transact," bridging the gap between digital provisioning and physical card unboxing. Manage the end-to-end checkout and activation funnel. You will ruthlessly eliminate friction, optimizing for speed, clarity, and delight, ensuring our drop-off rates are industry-leading lows.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Take ownership of Jobgether’s full product lifecycle and help scale the AI-driven coaching and matching experience. Shape the product roadmap and work closely with engineering, data, and design. Ensure the product is built to be trustworthy and encourages users to return.

Jobgether is an AI-powered career coach and matching platform that helps people find remote and flexible jobs faster.

$70,000–$90,000/yr
US 16w maternity 10w paternity

  • Build and manage relationships with customers guiding them through onboarding and implementation.
  • Serve as the primary contact for customers delivering a value-driven customer journey.
  • Collaborate to drive adoption, retention, and expansion by crafting success plans.

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.

$142,000–$189,000/yr
US Unlimited PTO

Serve as the primary point of contact and program owner for inbound RFPs, customer onboarding coordination, and diligence assessments. Drive automation, tooling, and data/metrics for efficiency. Lead continuous improvement initiatives to optimize RFP and diligence processes, identify bottlenecks, and increase organizational efficiency.

GRAIL is a healthcare company, pioneering new technologies to advance early cancer detection.

$116,600–$177,200/yr
US Unlimited PTO 12w maternity

  • Contribute to the product roadmap by gathering functional requirements and collaborating on the user experience.
  • Prioritize projects across the organization to align with company strategy and shared priorities.
  • Own a portfolio of initiatives, contributing to the roadmap and facilitating stakeholder discussions to drive clarity and progress.

Dwolla moves money through simple, elegant API solutions as a team of smart, driven people building the future of embedded finance.

$135,000–$175,000/yr
US 10w maternity 10w paternity

Drive critical initiatives including enrollment growth, earned revenue, learning innovation, and job placement. Shape platforms and workflows to help students advance into high-growth tech careers. Partner with Learning, Curriculum, Engineering, Data, and Partnerships to design solutions that improve student experiences and strengthen partner engagement.

CodePath is reprogramming higher education to create the first generation of AI-native engineers, CTOs, and founders.

$115,000–$161,500/yr
US Canada

Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.

  • Establishing effective communication with clients
  • Helping clients understand the platform and supporting them throughout the process of making a deposit
  • Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications)

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. They offer a proprietary trading platform and integration with MetaTrader 5 (MT5) to provide its clients with a robust and versatile trading experience.

$110,000–$147,000/yr
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  • Build and drive the go-to-market positioning and strategy for the Expert Insights offering.
  • Craft product messaging and develop impactful go-to-market strategies.
  • Work cross-functionally with product, sales, and marketing teams to drive business impact and growth.

AlphaSense, founded in 2011 and headquartered in New York City, is a market intelligence and search platform built on AI to deliver insights.

Global Unlimited PTO

Drive player activation and retention through data-driven insights. Scale the platform by organizing research and identifying UX issues. Design and run experiments to transform inputs into product initiatives.

Colonist is building the biggest digital board game platform on the internet, with a fully remote, asynchronous team focused on crafting polished digital board games.

  • Own the product vision, strategy, and roadmap for servicing, loan repayment, and personal loan funding/disbursement across Splash’s platforms.
  • Design and ship customer journeys for statements, autopay enrollment, payment scheduling, hardship programs, and payoff flows that are clear, compliant, and delightfully simple.
  • Lead the build-out and optimization of funding and disbursement experiences, ensuring borrowers receive their funds quickly and reliably while meeting partner and regulatory requirements.

Splash Financial's mission is to help people with debt such as refinancing credit cards through their network of Splash, powered credit union and bank partners.