Customer Success Manager

Kiddom

Remote regions

US

Salary range

$70,000–$90,000/yr

Benefits

16w maternity 10w paternity

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Customer Relationship Management:

  • Build, manage, and foster relationships with customers.
  • Guide schools/districts onboarding, implementation, and adoption of the Kiddom platform.
  • Serve as the primary contact for customers delivering a value-driven customer journey.

Cross-functional Collaboration:

  • Partner with customers and cross-functional collaborators to drive adoption, retention, and expansion by crafting success plans.
  • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations.
  • Identify trends and best practices to optimize business growth.

Product Focus:

  • Drive product usage and customer satisfaction understanding trends.
  • Intervene appropriately to support and enhance user experience.
  • Conduct onboarding and training to monitor platform use.

Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.

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