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Responsibilities:
- Own customer retention and growth.
- Drive adoption and outcomes.
- Build trusted relationships.
Qualifications:
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
- Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
- Excellent communication, presentation, and storytelling skills.
Benefits:
- Generous Paid Time Off
- Health and wellness programs
- Remote-first culture
Turnitin
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.