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Responsibilities:
- Establishing effective communication with clients
- Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing
- Helping clients understand the platform and supporting them throughout the process of making a deposit
Requirements:
- Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.
- Proficiency in English(clear accent)
- Strong negotiation, communication, and interpersonal skills, with an analytical mindset.
PrimeXBT
PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. They offer a proprietary trading platform and integration with MetaTrader 5 (MT5) to provide its clients with a robust and versatile trading experience.