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Client Management:
-Ownership of key clients from a service level perspective.
-Coordinating request fulfilment and proactively engaging with Operations to drive service request implementation.
-Ensuring that clients receive a consistent and quality-orientated service.
Communication & Collaboration:
-Lead new service and feature requests agenda through regular communication with various teams.
-Work closely with other functions within the organization to deliver information needed to support you in driving awesome client experience.
-To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
Responsibilities:
-Direct involvement and initiation of Feature and Development requests and its delivery.
-Responsibility for improving processes as they are delivered to clients.
-Facilitate correct escalation procedures for all support and maintenance issues.
Shiji
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.