Bestow

Senior Product Designer

• Own the end-to-end design for medium-sized initiatives, transforming complex insurance concepts into user-friendly experiences.
• Collaborate with product managers to define problems, outline solutions, and establish success criteria.
• Conduct research through user interviews, usability testing, and data analysis to validate key design decisions and drive product strategy.

Team Lead, Customer Experience

• Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
• Resolve complex customer and agent issues, including managing escalations.
• Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.

Workforce Management Analyst

The Workforce Management Analyst is responsible for optimizing staffing levels, forecasting call volumes and ensuring excellent service delivery across customer support channels. The person will monitor adherence to schedules and service level performance across all queues. The person will generate reports on key performance indicators including service levels and forecast accuracy.

Associate Technical Solutions Engineer II

As an Associate Technical Solutions Engineer II, you will be on the front line for the Support Engineering team. You will diagnose and resolve issues with our digital life insurance products. You will be the first line of support for complex issues, reviewing tickets, solving less complex problems, and escalating tickets needing Tier 2 and 3 support.