Source Job

• Drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers.
• Shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies.
• Integrate solutions into their hiring processes.

Jobgether is using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements; their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. We appreciate your interest and wish you the best!

• Manage onboarding and implementation for customers, acting as the project manager.
• Partner with customers to create and execute effective data and messaging strategies.
• Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.

This is an expansion-focused role where you drive product adoption and grow revenue across a portfolio of accounts. You will uncover whitespace opportunities and lead upsell, cross-sell, and renewal discussions. Collaborate with CSMs to strengthen retention and expansion strategy and work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.

They are a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology.

• Take charge of the entire customer lifecycle, from initial setup to renewal.
• Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
• Create educational content for our help center and online resources to better support our users.

airfocus by Lucid is the world’s first modular product management and roadmapping platform. They are a hybrid workplace that supports a healthy work-life balance and thousands of users from customers like Ricoh, Good Year, and Wago.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

• Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
• Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
• Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.

CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

• Build genuine customer relationships and convert them into long-term revenue growth.
• Provide strategic guidance to clients on operational and product-related issues.
• Advocate for clients internally and champion new products to facilitate business expansion.

Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business.

• Lead, coach, and develop a team of Customer Success Managers.
• Drive a shift from reactive issue management to proactive engagement.
• Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Develop a deep understanding of the Addepar platform and be able to apply it to clients’ requirements, industry challenges, and goals.
• Develop success plans for a pool of clients, supporting critical client metrics to drive adoption and identify optimization and cross-selling opportunities.
• Advocate for clients, building strong working relationships with cross-functional teams to ensure client success

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets.

• Serve as the primary executive-level contact for strategic accounts.
• Drive customer adoption and expansion through outcome-based success planning and proactive engagement.
• Act as a voice of the customer internally, influencing product roadmaps, services, and overall strategy.

At 1Password, we’re building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager.

Lead the LAC Client Success Team by hiring, mentoring, and managing Client Success Managers. Drive Client Outcomes & Product Adoption, ensuring clients onboard effectively and adopt Pismo’s solutions. Champion Client Advocacy by building strong executive relationships and promoting client success stories.

Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build solutions.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

Drive Synthesia’s future growth by building relationships with clients and turning them into happy users. Educate clients on a totally new way to create video content. Work closely with sales to create a cohesive onboarding experience for new users.

Synthesia is an AI video communications platform that simplifies the entire video production process, making it easy for everyone to create and share videos.

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively.
• Develop and maintain strong, long-term relationships with customers to drive satisfaction and renewals.
• Deliver customized training programs and webinars to help customers deepen their product knowledge.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. They deliver the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

• Manage a team of Customer Success Managers (CSMs) across the EMEA region.
• Ensure customers are achieving maximum value from the platform.
• Develop processes, playbooks, and automation to improve customer impact and drive team efficiency.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Build and maintain strong relationships with key clients, serving as their trusted advisor.
• Develop and implement strategic account plans to drive customer success and maximize value.
• Champion the voice of the customer within the organization, advocating for product enhancements.

Simpplr is the AI-powered platform that unifies the digital workplace. They bring together engagement, enablement, and services to transform the employee experience, streamlining communication and automating workflows. Simpplr is headquartered in Silicon Valley with global offices and is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.