New Enterprise Customer Success Manager - APAC

Key Responsibilities:

• Manage diverse stakeholders across multiple countries in the APAC region.
• Establish trusted advisor relationships with clients, driving value from Synthesia products and services.
• Ensure ROI and value is understood by clients, proactively looking for risks and opportunities.

Client Onboarding and Retention:

• Successfully onboard new clients and build key relationships in the first critical months and beyond.
• Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities.
• Focus on the retention and growth of enterprise clients.

Experience and Skills:

• Requires deep experience supporting customers across the APAC region.
• Strong skills in risk management, forecasting, and identifying growth opportunities.
• Customer-facing experience in Customer Success Management or similar roles.