Enterprise Customer Success Manager, India

Customer Lifecycle Management:

• Oversee full customer lifecycle from onboarding to renewal.
• Conduct training, support, and business reviews.
• Focus on retention and advocacy.

Account Growth:

• Develop deep understanding of customer priorities and decision-making.
• Support account growth by aligning with customer objectives.
• Articulate complex concepts to both technical and non-technical audiences.

Collaboration and Execution:

• Lead enterprise-wide adoption of the AI governance platform.
• Collaborate with Sales, Product, and Engineering teams.
• Define and execute customer success plans to drive measurable outcomes.