This is an expansion-focused role where you drive product adoption and grow revenue across a portfolio of accounts. You will uncover whitespace opportunities and lead upsell, cross-sell, and renewal discussions. Collaborate with CSMs to strengthen retention and expansion strategy and work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.
Source Job
20 jobs similar to Customer Success Manager (Account Manager)
Jobs ranked by similarity.
- Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
- Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
- Proactively identify growth opportunities across teams, use cases, and business units.
Common Room is a customer intelligence platform that captures buying signals, providing AI enrichment and automation to help companies reach the right person with the right context at the right time. They have raised over $50 million from top-tier investors and are backed by 25+ operators.
- Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
- Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
- Conduct strategic success planning, stakeholder mapping, and executive business reviews.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Account Manager owns the renewals and up-selling of new products into our rapidly growing ecosystem of customers. Partner with Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse. Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate.
Greenhouse's mission is to make every company great at hiring – so they go to great lengths to hire great people because they believe that they’re the foundation of their success.
- Take ownership of a portfolio of existing customers, driving commercial strategy and sales to increase revenue.
- Collaborate with Customer Success, Product, and Marketing teams to execute account strategies and identify new revenue opportunities.
- Lead the commercial sales process, from prospecting to deal closure.
Wayvia helps top brands stay ahead using AI, data, and innovation to shape the future of commerce. They foster a curious, collaborative, and supportive team environment.
- Renew, upsell, and cross-sell to existing customers, positioning Firstup's value proposition.
- Cultivate deep relationships with senior executives at the Director, SVP, and VP levels.
- Partner with the Customer Experience Team to ensure customer adoption and success with the Firstup platform.
Firstup's mission is to improve the employee experience at every moment that matters, large and small.
Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.
At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.
- Take charge of the entire customer lifecycle, from initial setup to renewal.
- Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
- Create educational content for our help center and online resources to better support our users.
airfocus by Lucid is the world’s first modular product management and roadmapping platform. They are a hybrid workplace that supports a healthy work-life balance and thousands of users from customers like Ricoh, Good Year, and Wago.
- Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
- Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
- Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.
- Own and manage a portfolio of clients, acting as the primary relationship manager.
- Drive account expansion through upselling, cross-selling, and renewals.
- Work closely with the Founder’s Office on strategic initiatives, key accounts, and special projects.
Respond is in the Human Resources Services industry. They are looking for a driven and relationship-focused employee to join their growing team and work closely with the Founder’s Office.
As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.
Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.
- Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
- Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
- Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.
Partner with Sales to drive renewal strategy and manage renewal process across account territory. Take a lead role in negotiating all facets of renewal contracts. Manage a complex territory/group of accounts to identify customer needs.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Manage key customer accounts and lead projects from onboarding to renewal. Build strong relationships with stakeholders and facilitate cross-functional collaboration. Drive enterprise-wide adoption and value realization of a cutting-edge AI governance platform.
Jobgether helps candidates get matched with jobs using AI.
- Build and maintain strong relationships with customer contacts and internal stakeholders.
- Partner with customers to drive engagement, retention, and expansion.
- Guide feature adoption and review new features to help customers achieve success.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.
- Manage a team of Customer Success Managers (CSMs) across the EMEA region.
- Ensure customers are achieving maximum value from the platform.
- Develop processes, playbooks, and automation to improve customer impact and drive team efficiency.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
- Manage a portfolio of existing accounts and drive the success of innovative products.
- Build and nurture positive relationships with customers, understanding their needs.
- Develop account strategies that align with customer goals and ensure long-term success.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
- Drive new business by converting high-value prospects into customers.
- Develop strategies, build relationships, and create tailored solutions.
- Exceed targets by generating new opportunities and leveraging leads.
ClickUp is building the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search.
Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.
At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.
- Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
- Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products.
- Collaborate with the full commercial team to expand customer relationships and execute on growth strategies.
Antenna provides data and analytics for subscription media services in the U.S. They are a small, remote-first team where members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.