Source Job

• Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
• Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
• Proactively identify growth opportunities across teams, use cases, and business units.

Common Room is a customer intelligence platform that captures buying signals, providing AI enrichment and automation to help companies reach the right person with the right context at the right time. They have raised over $50 million from top-tier investors and are backed by 25+ operators.

• Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experience
• Partner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategy
• Persuade, influence, and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficiencies

Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and take action.

The Renewals Manager drives the successful renewal of existing customer contracts, maximizing customer retention. This role identifies upsell and cross-sell opportunities and ensures a seamless renewal process. Responsibilities include negotiating contracts, forecasting, and improving processes to achieve renewal targets.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes.

• Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts.
• Own overall Net Revenue Retention & Gross Dollar Retention for the <10 employee segment.
• Work closely with Customer Success Advisory, Digital Success, and AM Leadership.

Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Act as the primary point of contact and strategic advisor for enterprise customers. Own the end-to-end renewals process, negotiating pricing and contracts. Drive adoption of products by ensuring successful onboarding and engagement.

Insightsoftware provides financial and operational performance management solutions.

The Account Executive is responsible for securing and growing revenue through the timely renewal of contracts. Craft strategies with internal partners such as Sales and Customer Success to secure every contract and generate incremental revenue through upsell and cross-sell. Focus on maximizing revenue growth at renewal while minimizing revenue attrition across the portfolio, securing the most favourable contract terms, identifying additional product growth opportunities.

EcoVadis is the leading provider of business sustainability ratings, offering actionable insights into environmental, social, and ethical risks.

Account Manager owns the renewals and up-selling of new products into our rapidly growing ecosystem of customers. Partner with Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse. Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate.

Greenhouse's mission is to make every company great at hiring – so they go to great lengths to hire great people because they believe that they’re the foundation of their success.

This is an expansion-focused role where you drive product adoption and grow revenue across a portfolio of accounts. You will uncover whitespace opportunities and lead upsell, cross-sell, and renewal discussions. Collaborate with CSMs to strengthen retention and expansion strategy and work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.

They are a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology.

• Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention.
• Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers.
• Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience.

Zapier is a company that builds and uses automation every day to make work more efficient, creative, and human. They are a scaled company giving employees 0→1 startup energy, ownership, and autonomy within the resources of a scaled company.

• Renew, upsell, and cross-sell to existing customers, positioning Firstup's value proposition.
• Cultivate deep relationships with senior executives at the Director, SVP, and VP levels.
• Partner with the Customer Experience Team to ensure customer adoption and success with the Firstup platform.

Firstup's mission is to improve the employee experience at every moment that matters, large and small.

Manage renewals of SaaS based products for LinkedIn Talent solutions. Prepare & deliver key customer moments and meetings across multiple levels in the organisation. Drive Customer growth by proactively identifying opportunities to deliver greater customer value and showcase ROI.

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.

• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets.
• Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR), logo retention, and expansion revenue.
• Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.

Redwood Software provides full stack automation fabric solutions for mission-critical business processes with a SaaS-based composable automation platform specifically built for ERP. They empower you to orchestrate, manage and monitor your workflows across any application, service or server with confidence and control.

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

Elevate customer experience from onboarding through renewal. Guide customers through platform adoption, influence product direction through feedback. Develop processes that allow us to scale customer operations globally.

Terminal49 is a fast-growing technology startup delivering real-time visibility, automation, and intelligence for global container movements.

• Serve as the strategic point of contact for high-value client accounts.
• Drive account renewals, adoption, and retention through proactive engagement and account planning.
• Conduct regular business reviews and strategy sessions to identify opportunities for clients to increase product value.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Drive timely and accurate renewals of Assurance Plans for the 10x Genomics instrument portfolio.
• Work closely with Account Executives to ensure continuity of coverage and customer experience.
• Conduct proactive outreach to customers via email, phone, and virtual meetings about upcoming service expirations.

At 10x Genomics, accelerating our understanding of biology is more than a mission for us; it is a commitment.

• Collaborate with company leadership to develop and implement strategic sales plans to drive business objectives.
• Maintain and enhance relationships with the existing customer base to ensure continued satisfaction and loyalty.
• Achieve or surpass the assigned revenue quota, contributing to the company's financial goals.

Secureframe is revolutionizing cybersecurity compliance and is recognized as one of the industry's most innovative and trusted providers. They have a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Manage a portfolio of existing accounts and drive the success of innovative products.
• Build and nurture positive relationships with customers, understanding their needs.
• Develop account strategies that align with customer goals and ensure long-term success.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.