10x Genomics accelerates understanding of biology by enabling scientists to advance research in cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to pursue new ideas.
As a Customer Service Specialist, you manage the end-to-end commercial lifecycle to ensure groundbreaking technologies reach customers and distributors worldwide with precision and speed.
You process inbound orders in ERP and CRM systems, validate accuracy against pricing and terms, and manage modifications, cancellations, and backlogs.
You coordinate with sales, finance, and operations to resolve pricing discrepancies, credit holds, and product availability issues while maintaining customer data and supporting onboarding.