As a Customer Service Specialist, you manage the end-to-end commercial lifecycle to ensure groundbreaking technologies reach customers and distributors worldwide with precision and speed.
You process inbound orders in ERP and CRM systems, validate accuracy against pricing and terms, and manage modifications, cancellations, and backlogs.
You coordinate with sales, finance, and operations to resolve pricing discrepancies, credit holds, and product availability issues while maintaining customer data and supporting onboarding.
Order ManagementCustomer ServiceERP SystemsCRM SystemsDetail Orientation
Manage the full order lifecycle including processing purchase orders, validating accuracy, and handling modifications and cancellations.
Initiate and track RMA requests, coordinating with logistics partners to resolve shipment exceptions.
Maintain accurate customer master data and support new customer onboarding in collaboration with sales and finance.
10x Genomics accelerates the understanding of biology by providing innovative tools for scientific research. The company fosters an inclusive, dynamic environment where teams are empowered to pursue new ideas.
Independently manage complex customer issues, interpret policies, and collaborate cross-functionally to meet customer requirements and support business objectives.
Develop customer quotations, review purchase orders for compliance, analyze consignment inventory, and authorize SAP entries to ensure accurate fulfillment.
Serve as the primary contact for assigned customers, resolving accounts receivable issues, managing quality notifications, and recommending process improvements.
Entegris is a global company providing advanced materials and process solutions for the semiconductor and other high-tech industries. With a values-driven culture emphasizing people, accountability, creativity, and excellence, Entegris encourages leadership at every level and leverages diverse backgrounds to innovate.
Own the global forecasting process and coordinate weekly reviews with sales leaders.
Manage the ERP system (HubSpot) to maintain pipelines and produce weekly dashboards.
Oversee the order-to-deployment lifecycle, ensuring alignment across cross-functional teams.
We are transforming construction with clean battery energy storage systems. Our team values entrepreneurial drive and continuous learning, fostering a collaborative environment.
Revise orders due to changes in delivery dates, requirements, or inventory availability.
Follow up with vendors on shipping dates and communicate updates to internal teams.
Provide weekly order updates and ensure orders are routed per customer requirements.
Anovia is an industry-leading technology outsourcing support provider specializing in the telecommunications industry. With over 200 professional experts across the globe, they service Fortune 500 and 1000 companies and emphasize work/life balance and remote opportunities.
Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
Process order updates, modifications, replacements, credits, refunds, and account changes.
Partner closely with Operations, Logistics, Fulfillment, and other internal teams to resolve issues.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and operational success.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.