Analyze customer orders and non-routine requests, interpret business requirements, and translate into SAP processes.
Serve as primary contact for assigned customers, manage non-routine issues, and determine appropriate courses of action.
Identify and monitor shipping holds, account discrepancies, and service risks, taking corrective action within authority.

Order & Account Oversight:

Develop customer quotations with accurate pricing and terms.
Review purchase orders for compliance, resolve discrepancies, and authorize SAP entry.
Analyze consignment inventory trends and demand forecasts to develop replenishment recommendations.

Policy Interpretation & Cross-Functional Collaboration:

Interpret and apply company policies to unique customer situations and recommend policy changes.
Partner with Production, Logistics, Quality, Finance, and Compliance to address critical customer requirements.
Be the voice of the customer in internal discussions, balancing needs with operational and financial objectives.

Entegris

Entegris is a global company providing advanced materials and process solutions for the semiconductor and other high-tech industries. With a values-driven culture emphasizing people, accountability, creativity, and excellence, Entegris encourages leadership at every level and leverages diverse backgrounds to innovate.

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