Manage high-volume customer inquiries through email, live chat, and ticket management platforms.
Respond to customer requests professionally, accurately, and within established SLA targets.
Maintain complete and detailed documentation for every ticket and customer interaction.

Order Support & Account Management:

Process order entries, updates, modifications, cancellations, replacements, credits, refunds, and account changes.
Investigate missing, delayed, damaged, or incorrect deliveries.
Maintain accurate customer records, delivery details, account preferences, and case history.

Client Communication & Relationship Support:

Deliver empathetic, professional, and solution-oriented written communication.
Build trusted relationships with business clients by understanding their operational needs.
Provide proactive communication during service disruptions, delays, and operational incidents.

Escalation & Process Improvement:

Gather complete information before escalating cases and partner with cross-functional teams.
Identify recurring customer issues and recommend improvements to workflows and knowledge base resources.

The Global Talent Co.

They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.

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