Source Job

• Support business clients through high-volume email, live chat, and ticket management platforms, resolving issues and meeting SLA standards.
• Process order updates, account changes, and coordinate resolutions for delivery issues while maintaining accurate customer records.
• Collaborate with Operations, Logistics, and other teams to escalate and resolve complex cases, ensuring positive outcomes.

The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.

• Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
• Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
• Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.

The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.

• Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
• Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
• Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.

Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.

• Support customers by resolving complex questions and investigating issues.
• Analyze customer interactions and operational data to identify improvement opportunities.
• Collaborate with cross-functional teams to improve customer outcomes and drive process enhancements.

This is an opportunity to join a customer-focused team within a fast-growing digital financial services environment. The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing.

• Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
• Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
• Collaborate with internal teams to resolve issues and follow company service standards.

Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.

• Provide customer support through chat, phone, and email with empathy and efficiency.
• Manage customer requests, troubleshooting issues and escalating to specialized teams when necessary.
• Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.

This role is listed on behalf of a partner company that provides AI-powered job matching services. The organization focuses on connecting candidates with opportunities through an automated review process and supports a mission-driven service environment.

• Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
• Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
• Support project management and process improvement initiatives to drive operational excellence.

Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.

Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.

• Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
• Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
• Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.

Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.

• Handle up to eight new cases per day across email, phone, chat, and self-service portal.
• Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
• Learn the e-billing application end-to-end and get certified to administer the platform.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.

• Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
• Record and segregate technical issues and product requests, routing them to the product team.
• Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.

BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.

• Provide top-notch care to clients, resolving issues efficiently in collaboration with the tech team.
• Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
• Analyze client feedback and define action plans to improve our solution.

Pivot builds an AI operating system for procurement, combining intake, approvals, vendor management, invoice matching, and ERP integrations. With 70 employees across 25+ countries and $70M in funding, they serve enterprise clients like DoorDash and Lemonade.

• Provide customer support through chat, phone, and email with professionalism and empathy.
• Register, monitor, and resolve inquiries, complaints, and appointments efficiently.
• Collaborate with internal teams to escalate and track complex cases to resolution.

VITTA is a company specializing in customer service solutions for various partners. They operate with a fully remote team focused on delivering high-quality support and continuous improvement.

• Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
• Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
• Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.

• Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
• Navigate multiple software environments to identify root causes and resolve complex problems.
• Take full ownership of inquiries, driving process improvements and ensuring resolution.

Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.

• Establish and document scalable support processes, workflows, and SLAs.
• Define, track, and report on key support metrics like first response time, resolution time, and CSAT.
• Lead and develop a team of Customer Support Technicians while handling complex escalations.

Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. We are a small, growing company automating workflows for vendor-supported surgical procedures.

• Act as the first point of contact for customers, handling complex issues across phone, chat, and email with empathy and ownership.
• Consistently meet performance targets on resolution rate, quality, and handling time while maintaining accurate records and data privacy.
• Proactively contribute to team knowledge sharing, take ownership of personal growth through feedback, and embody Wise’s values.

Wise is a global technology company building the best way to move and manage the world’s money, with a mission to make international payments easier and cheaper. As a fast-growing company with a diverse team, Wise fosters an inclusive, equitable culture where employees are empowered to contribute to its mission.

• Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
• Manage daily operations of support queues and handle complex escalated customer issues.
• Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.

• Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
• Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
• Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.

• Process international customer orders and prepare export documentation using SAP and Salesforce.
• Support customers with order status, shipment updates, and resolve routine discrepancies.
• Coordinate with logistics, quality, and sales teams to ensure timely shipment execution.

Ingredion is a global plant-based ingredients solutions company that makes sweeteners, starches, and biomaterials used in everyday products. The company values diverse perspectives and fosters a collaborative culture of innovation, with a global team across more than 60 industries.