Your mission is to be the first point of contact for customers, acting as a skilled problem solver and customer advocate.
You will handle complex issues across phone, chat, and email, delivering outstanding experiences with competence and empathy.
Responsible for end-to-end case resolution, ensuring customers feel supported every step of the way.

Key Responsibilities:

Provide world-class assistance via phone, chat, and email, focusing on solving problems thoroughly the first time.
Resolve customer contacts with empathy and minimal escalation using advanced product knowledge.
Consistently meet performance targets across KPIs such as resolution rate, quality, and handling time.

What We Offer:

Salary of R$6,680 gross per month plus a 7.5% language bonus and 20% night shift bonus.
RSUs in a growing company, flexible remote-first model, and an annual self-development budget.
Benefits include health/dental allowance, life insurance, 30 days vacation, 18 weeks paid parental leave, and more.

Wise

Wise is a global technology company building the best way to move and manage the world’s money, with a mission to make international payments easier and cheaper. As a fast-growing company with a diverse team, Wise fosters an inclusive, equitable culture where employees are empowered to contribute to its mission.

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