Perform order entry, modifications, and account updates using Shopify and internal systems.
Process remakes, replacements, and credit requests accurately while meeting established SLAs.
Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.

Inbox & Ticket Management:

Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
Prioritize customer issues based on business impact, urgency, and service level commitments.
Maintain accurate ticket documentation and ensure customer inquiries are fully resolved.

Client Account Support:

Support onboarding activities for new client accounts, including account setup and verification.
Maintain accurate customer records, contact information, delivery details, and account preferences.
Develop familiarity with assigned customer accounts and their operational requirements.

Global Talent Co.

The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.

Apply for This Position