Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
Resolve customer requests while meeting established SLA and quality standards.
Accurately document customer interactions and maintain complete ticket records.

Order Support & Account Management:

Process order updates, modifications, replacements, credits, and account changes.
Investigate missing, delayed, damaged, or incorrect deliveries and coordinate appropriate resolutions.
Maintain accurate customer accounts, delivery information, and account preferences.

Client Communication & Cross-Functional Collaboration:

Deliver professional, empathetic, and solution-oriented support through written communication.
Partner closely with Operations, Logistics, Fulfillment, and Customer Experience teams.
Escalate complex issues with complete documentation and follow up on cases to ensure timely resolution.

The Global Talent Co.

The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.

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