Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Lead and develop a high-performing Customer Support team, ensuring operational excellence across all service channels.
Monitor KPIs such as SLA, CSAT, and resolution rates, using data to drive team performance and process improvements.
Act as a hands-on leader during complex cases, supporting the team and collaborating with cross-functional teams.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates in a dynamic, collaborative environment focused on growth and innovation, with an emphasis on diversity and inclusion.
Manage and coach a multi-tier Support team to deliver best-in-class omnichannel customer experience.
Analyze team performance and ticket data to drive improvements in efficiency, quality, and response times.
Collaborate cross-functionally with Support leadership, Product, and Engineering on initiatives to continually improve operations.
Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.
United States
Unlimited PTO
12w maternity
12w paternity
Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
Drive operational improvements through process design, knowledge management, and performance coaching.
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.
Lead day-to-day support engineering operations, including team meetings, metrics tracking, and OKR progress.
Own queue health, manage escalations, and coordinate with Tier2, Engineering, and Product stakeholders.
Design schedules, conduct QA checks, and drive continuous improvement through CSAT feedback and playbooks.
n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, and we cultivate a community of over 650,000 active developers.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.
Lead, coach, and develop a team of ~8 customer support reps using Jane's 4C coaching model.
Handle customer escalations with empathy and partner cross-functionally to improve workflows.
Use support metrics and quality reviews to guide coaching and address performance challenges.
Jane is a founder-led, high-growth SaaS company building products and tools for healthcare clinics. With over 800 employees working remotely across Canada, the US, and the UK, the company fosters a culture of adaptability, resilience, and humility.
Lead and develop a team of Tier 2 Customer Support Specialists through coaching, training, and performance management.
Monitor team performance against CSAT, response times, and QA scores, using data to drive improvement.
Serve as a bridge between frontline support realities and leadership, translating strategic goals into actionable plans.
Spectora is the leading SaaS property inspection platform that helps inspectors build and scale successful businesses. With a decade-long track record, the company touches about half of all property sales in the US and fosters a high-energy, humorous culture with a team that values growth and both IQ and EQ.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI.
Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements.
Use data and customer health metrics to advocate for customers and drive retention outcomes.
Gainsight is an AI-powered retention engine that helps customer-centric companies drive adoption and success. With over 2,000 customers and a strong focus on innovation, the company fosters a culture of collaboration, curiosity, and human-first values.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics including service levels, quality, and customer satisfaction.
Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.
Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
Lead and develop a global team of support managers and team leads through growth and change.
Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.
Lead, coach, and develop a team of 9 reps across Customer Success and Support, fostering a high-performance culture during regular office hours 9am-5pm PST.
Work with the Director of Customer Experience to set team goals and priorities, tracking performance through metrics like NPS and response times.
Act as the first point of escalation for complex customer situations, stepping in to resolve issues and coaching reps through difficult conversations.
BackerKit helps creators bring projects to life, powering some of the world’s most successful crowdfunding campaigns. We are a remote-first team of ~40 people with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn.
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.
Define and execute the global customer service strategy, including tiered support models and regional structures.
Oversee platform implementation and integration with order management, fulfillment, and Google Photos ecosystems.
Lead global operations, manage vendor performance, and drive continuous improvement in customer experience.
Fujifilm North America Corporation provides imaging, electronic imaging, optical devices, business innovation, and industrial products. The company is part of Fujifilm, a global organization with over 70,000 employees, offering a collegial culture and flexible work environment.