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Your Impact:
- Develop the team through biweekly 1:1s, coaching, and training on new features and policies.
- Provide frontline support and handle complex escalations, maintaining quality and response-time standards.
- Pull weekly metrics, track trends, and turn recurring issues into proactive fixes.
Who You Are:
- Strong written communicator with sound judgment on escalation versus resolution.
- Analytical, comfortable reading ticket trends and CSAT data to drive improvements.
- Calm under pressure, self-directed, and collaborative with a commitment to team growth.
OpenEd
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.