Customer Support Lead

Core Responsibilities:

• Lead regular 1:1s with Tier 2 team members, using them for development and coaching, not just status updates.
• Own each team member's growth trajectory from onboarding through T3 promotion or their next career move.
• Create and actively revisit individualized development plans aligned to team member goals and business needs.

What We're Looking For:

• You have experience leading or coaching a customer-facing team, whether as a formal manager, lead, or trainer.
• You're a coach first, genuinely energized by helping people grow, and tailor your approach to individual needs.
• You communicate clearly and directly, balancing empathy with accountability, even in uncomfortable situations.

How You'll Live Our Values:

• You empower your team to empower inspectors, advocating for customer needs across the company.
• You set the standard for quality through coaching, performance management, and process improvements.
• You build trust through transparency and consistency, creating a safe environment for learning and ownership.