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Key Responsibilities:
- Provide ongoing support and coaching to team members.
- Organize and lead team meetings and performance reviews.
- Monitor individual and team performance (CSAT, productivity, autonomy).
Team Development:
- Define and track individual and collective goals.
- Foster team cohesion and alignment with company objectives.
- Manage HR aspects including career development.
Profile Requirements:
- At least 2 years of management experience, ideally in a Customer Service team with remote collaborators.
- Strong skills in team development and performance management.
- Analytical and data-driven mindset, comfortable with IT tools like Notion or Genesys.
- Excellent communication, assertiveness, and adaptability.
Ilek
Ilek is a neo-energy supplier launched in 2016, providing green electricity and biogas from independent French producers. As a B Corp certified company, it operates a short-circuit model that simplifies and makes the energy market more transparent and accessible.