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About the Role:
- Lead a team of ~8 customer support reps, delivering real-time feedback and structured development.
- Coach for demos and account setups, supporting the team in delivering polished, confident demos.
Customer Excellence & Escalation Management:
- Handle customer escalations with empathy and urgency, offering real-time backup.
- Spot trends in escalations and partner cross-functionally to improve workflows.
What Experience We Need:
- 5 years of leadership experience in a high-touch customer service environment.
- A strong coach and mentor who knows how to motivate, develop, and retain exceptional people.
Compensation & Benefits:
- Minimum annual salary of $75,000 and maximum annual salary of $105,000.
- Comprehensive benefits package including PTO, Medical, Dental, Vision, and 401(k).
Jane
Jane is a founder-led, high-growth SaaS company building products and tools for healthcare clinics. With over 800 employees working remotely across Canada, the US, and the UK, the company fosters a culture of adaptability, resilience, and humility.