Senior Customer Support Manager
Remote regions
United StatesBenefits
Unlimited PTO
12w maternity
12w paternity
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Key Responsibilities:
- Carry direct responsibility for complex, high-priority customer situations requiring senior-level ownership.
- Lead and develop a team of Support Managers and Specialists with accountability for performance and coaching.
- Serve as the escalation point for executive-level issues, drafting and guiding high-impact communications.
Requirements:
- 8+ years in customer support or technical support in B2B SaaS.
- Proven people management experience with direct reports.
- Strong operational fluency and experience with support tooling like Zendesk, Salesforce, HubSpot.
Why Join Us:
- Comprehensive health coverage starting day one.
- 401K plan with company match and flexible PTO.
- 12 weeks paid parental leave and monthly remote work stipend.
Cordance
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.