Senior Manager, Support

Boulevard

Remote regions

US

Benefits

Unlimited PTO

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Team & Escalation Management:

  • Own hiring, coaching, and empowering a diverse team of Support Specialists and managers.
  • Utilize internal tools to monitor performance, manage queues, and ensure SLAs are met.
  • Drive continual improvements in efficiency, quality, and customer satisfaction.

Department & Cross-functional Initiatives:

  • Partner with Support leadership to influence department direction and advocate for customers.
  • Lead complex projects that drive toward KPI/OKR goals.
  • Identify and address process gaps, collaborating with stakeholders for solutions.

What You Need to Thrive:

  • 5-10+ years of Support management experience in a fast-paced SaaS startup.
  • Technical aptitude with tools like Zendesk, Jira, and Slack.
  • High EQ and outstanding customer rapport, with a results-oriented mindset.

Boulevard

Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.

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