Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Drive measurable improvements in efficiency, customer experience, and cost-to-serve across Global Services functions including Service Coordination, Remote Technical Support, On-Site Technical Support, and Parts & Materials.
Establish and enforce operating norms, manage KPI and SLA frameworks, and use Lean/CI tools to reduce waste and improve service delivery workflows.
Partner with service leaders, business units, and IT to align operating models and ensure service operations are supported by effective systems, data, and governance.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems for professional, college, and high school sports venues, businesses, and public spaces. The company offers competitive compensation and meaningful benefits in a culture that values learning, growth, and teamwork.
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics including service levels, quality, and customer satisfaction.
Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.