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See allStrategic Leadership:
- Define and advance the future-state operating model for end-to-end service delivery.
- Translate strategic priorities into roadmaps, operating cadences, and cross-functional improvement plans.
- Lead initiatives that improve response time, resolution speed, and cost-to-serve.
Team Development:
- Lead, coach, and develop Service Delivery Managers for coordination, remote support, and on-site support.
- Establish clear expectations, leadership cadences, and accountability for service outcomes.
- Ensure day-to-day execution aligns with customer needs and operational priorities.
Operational Excellence:
- Manage KPI/SLA frameworks, dashboards, and operating reviews for visibility and accountability.
- Use leading indicators like aging backlog and escalation volume to proactively manage performance.
- Lead continuous improvement using Lean/CI tools, root cause analysis, and practical change management.
Daktronics
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.