Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems for sports, businesses, and transportation. With over 30 years in aviation and supporting more than 200 airports globally, the company emphasizes a team-centric culture, mentoring, and mutual prosperity.
Engage with airport operations, commercial airlines, architects, and sales channels to educate on Daktronics solutions and influence design of visual communications systems.
Deliver dynamic presentations, coordinate with sales teams, and prospect for new business opportunities at airports.
Utilize Salesforce CRM to manage accounts and sales activities, leveraging Challenger Sales concepts.
Drive measurable improvements in efficiency, customer experience, and cost-to-serve across Global Services functions including Service Coordination, Remote Technical Support, On-Site Technical Support, and Parts & Materials.
Establish and enforce operating norms, manage KPI and SLA frameworks, and use Lean/CI tools to reduce waste and improve service delivery workflows.
Partner with service leaders, business units, and IT to align operating models and ensure service operations are supported by effective systems, data, and governance.