Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Define and own the roadmap for MBR capabilities, including core bill review workflows and AI-driven features.
Write clear product requirements and partner with engineering, design, and data teams to deliver features.
Act as a translator between business stakeholders, technical teams, and clients across different functions.
Mitratech is a proven global technology partner for corporate legal and compliance teams. The company's proactive and collaborative culture values ownership, transparency, and continuous improvement.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.
Define and drive the 3-5 year product strategy and roadmap aligned with business goals and customer needs.
Lead, mentor, and grow a team of Product Managers, fostering a culture of ownership, innovation, and AI adoption.
Champion user-centric design and data-driven decisions, collaborating cross-functionally to ensure seamless product delivery and operational excellence.
Granicus provides cloud-based solutions for government communications, website design, meeting management, records management, and digital services. With over 5,500 government agency customers and 300 million citizen subscribers, they have been recognized on the GovTech 100 list and as a best company to work for on BuiltIn.
Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.
Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Drive operational efficiency by identifying automation opportunities and building intelligent systems to reduce manual work.
Support executive leadership through calendar management, CRM oversight, and high-impact project coordination.
Implement AI-driven workflows and automation tools to streamline administrative tasks and improve team productivity.
Job Duck connects talented individuals with remote job opportunities with US-based employers. The company has earned the Great Place to Work Certification every year since 2022 and fosters a lifestyle culture where employees have a fantastic time.
Own and evolve the product roadmap for AI and data-driven products, ensuring alignment with company strategy.
Drive customer and market discovery to validate AI product opportunities and translate insights into product requirements.
Partner cross-functionally with engineering, data science, sales, and marketing to deliver production-grade AI capabilities in a regulated SaaS environment.
StarCompliance is a market-leading provider of employee compliance technology, trusted by 350+ global financial institutions and highly regulated organizations. Backed by private equity, they are investing in the next generation of their cloud-native, AI-enabled SaaS platform.
Provide comprehensive executive support and strategic program management to senior leadership in a fast-paced, remote-first environment.
Coordinate cross-functional initiatives, track strategic programs, and ensure accountability across Sales, Marketing, Finance, Product, and People Operations.
Leverage AI, automation, and productivity tools to streamline workflows and improve team effectiveness.
Our partner is a global customer-facing organization that leverages AI and automation to drive operational excellence. They offer a fully remote work environment with a collaborative, transparent, and innovation-driven culture, focusing on professional growth and cutting-edge productivity tools.
Define and champion the global product strategy and macro-level roadmap in partnership with the C-suite.
Mentor and develop Product Managers and Designers, defining career ladders and growth paths.
Improve the operating model of the product function, bringing customer and market insights into decision-making.
Mimica's AI-powered task mining observes employee actions across the desktop to create detailed process maps, highlighting inefficiencies and recommending automation technologies. They are a well-funded AI scale-up with deep technical expertise and proprietary AI capabilities.
Define and drive the AI and automation vision for Marqeta's internal enterprise platform, including governance frameworks and adoption roadmaps.
Partner with business units and engineering to prioritize and deliver high-impact AI initiatives, from pilots to full deployment.
Manage vendor selection, platform evaluation, change management, and metrics to ensure AI solutions deliver measurable business value.
Marqeta is on a mission to change the way money moves by providing a card issuing platform that enables companies to issue cards, authorize transactions, and manage payment operations in real time. As a publicly traded company with a strong emphasis on flexibility and inclusion, Marqeta fosters a culture of innovation and teamwork.
Serve as a strategic partner to customers, supporting the adoption of AI initiatives.
Convert business requirements into well-designed, high-performing AI agents.
Bridge the gap between technical teams and business stakeholders.
NICE Ltd. software products are used by 25,000+ global businesses. They specialize in customer experience, fight financial crime, and ensure public safety and have over 8,500 employees across 30+ countries.
Champion AI adoption across the organization, identifying and prioritizing high-impact use cases.
Develop and implement a comprehensive operational strategy aligned with the company's overall objectives.
Foster collaboration and alignment across departments, working closely with executive leadership.
IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with the evidence they need to make confident decisions. With more than 1,000 analysts worldwide, IDC combines deep expertise with practical relevance.