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US

  • Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
  • Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
  • Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.

Customer Success Management AI Strategy Leadership Executive Engagement Value Realization

20 jobs similar to Director, AI Transformation & Customer Success

Jobs ranked by similarity.

US

  • Drive revenue transformation by architecting AI-powered workflows for enterprise customers.
  • Lead adoption and change management to embed Gong into daily team operations.
  • Partner with executive stakeholders to quantify business outcomes and expand Gong's footprint.

Gong uses AI to help revenue teams win by unifying data, insights, and workflows. With over 5,000 customers globally, the company values transparency, trust, and ambitious collaboration, fostering a culture of growth and impact.

  • Lead enterprise digital transformation by owning end-to-end strategies and aligning ServiceNow's platform to business objectives.
  • Engage and influence at C-level, building trusted relationships with senior executives as a strategic advisor on business transformation.
  • Drive business outcomes and commercial impact by linking technology delivery to adoption, ROI, retention, and expansion.

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

Global Unlimited PTO 16w maternity 16w paternity

  • Define and lead the multi-quarter strategy for Go-To-Market Operational Excellence, aligning operational initiatives with company-wide growth and revenue objectives.
  • Lead, mentor, and scale a high-performing operations team focused on identifying systemic inefficiencies and driving long-term structural improvements.
  • Partner closely with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align operational priorities and execution.

Jobgether is an AI-powered job matching platform connecting top candidates with hiring companies globally. They operate as a fully remote, globally distributed organization with a focus on data-driven recruitment processes.

US Canada

  • Lead and develop a team of value strategists to drive NNACV growth, pipeline origination, and executive customer intimacy across the region.
  • Build and scale Inspire Value intellectual property and AI-enabled delivery capabilities, including industry narratives, value models, and reusable methodologies.
  • Represent ServiceNow at executive forums and facilitate high-stakes customer workshops, white papers, and thought leadership.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.

Unlimited PTO 16w maternity 16w paternity

  • Architect and lead the future of how our Go-To-Market organization operates, redefining processes with AI handling operational floor and focusing on systemic fixes.
  • Lead a high-performing team to identify root causes of friction, design enterprise-grade solutions, and partner with executive stakeholders.
  • Drive behavioral changes that scale, with a seat at the table in shaping our AI-integrated operations strategy.

Remote solves the challenge of navigating global employment compliantly, enabling businesses to recruit, pay, and manage international teams. The company has a globally distributed workforce across 6 continents with core values including innovation and a fully remote culture.

US

  • Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
  • Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
  • Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.

Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.

US Canada Unlimited PTO

  • Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
  • Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
  • Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.

Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.

US

  • Lead AI transformation roadmap and drive adoption across business units.
  • Partner with senior leaders and AI champions to prioritize and scale initiatives.
  • Remove execution barriers and accelerate AI from pilot to production.

This global organization focuses on accelerating AI adoption across multiple business units. It offers a dynamic, innovation-driven environment with high visibility and career growth opportunities.

US Unlimited PTO

  • Lead and develop a high-performing Customer Success team through coaching and accountability.
  • Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
  • Drive performance through metrics, operating cadence, and cross-functional collaboration.

First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.

UK 5w PTO

  • Lead large-scale, global AI transformation initiatives for strategic clients, building relationships with C-level stakeholders and shaping technology strategy.
  • Provide technical leadership and coaching to teams, enabling AI adoption and driving innovation across client environments.
  • Drive growth by contributing to sales, marketing, and partnerships, developing go-to-market strategies and reusable AI collateral.

Valtech is a global digital agency focused on enabling business transformation, helping clients anticipate trends and connect with consumers across digital and physical touchpoints. With over 6,000 innovators in twenty-two countries, they foster a people-first culture of collaboration, learning, and transformation by doing.

US

  • Own customer onboarding and renewal, driving adoption and measurable value for legal teams.
  • Monitor usage, identify blockers, and help integrate AI into daily legal workflows.
  • Build trusted relationships with executive stakeholders and translate feedback into product insights.

GC AI is the fastest-growing legal AI platform for in-house legal teams, building the future of legal work. With over 1,700 companies using the platform, including 150+ public companies, and a $60 million Series B, the company has a high-performing, ownership-driven culture.

Unlimited PTO

  • Lead all Professional Services engagements, including product optimization, strategic advisory, workflow transformation, and value realization initiatives.
  • Build and scale an AI Enablement & Consulting practice, including service offerings, methodologies, and customer-facing solutions.
  • Drive customer outcomes that increase product adoption, retention, expansion, and overall customer lifetime value.

Datarails is transforming how finance teams operate by bringing together data, automation, and AI into a unified platform for modern FP&A. The company offers a collaborative, team-oriented environment with opportunities for growth and ownership of your schedule.

$180,000–$210,000/yr
US

  • Lead, coach, and develop a team of CSMs across all customer segments.
  • Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
  • Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.

DataGrail is the Agentic Data Privacy Platform leveraging AI to automate privacy and control risk for leading brands. They are rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.

US

  • Deliver the US Commercial enterprise transformation agenda by leading the design, build, and scale of priority transformation programs.
  • Establish integrated transformation delivery, program governance, and cross-functional orchestration capabilities.
  • Drive execution excellence, accountability, and outcome orientation as a mission-critical build role.

Novartis is a global healthcare company focused on improving the lives of people living with disease through innovative science. It is a large, matrixed organization committed to creating an inclusive workplace that cultivates bold innovation through collaboration.

Poland Romania 5w PTO

  • Build, lead, and scale a high-performing EMEA Customer Success team.
  • Design and execute customer journey strategies that increase adoption and retention.
  • Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.

Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.

North America

  • Lead revenue and pipeline ownership for the Wipro partnership, driving NNACV targets and deal-level collaboration.
  • Embed AI at the core of the partnership, transforming joint GTM strategy and operational cadence.
  • Drive multi-directional ecosystem strategy and breakthrough co-innovation across ServiceNow, Wipro, and hyperscalers.

ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent combine, and is committed to innovation at scale.

US

  • Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
  • Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
  • Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.

Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.

Unlimited PTO

  • Build and deepen relationships with AI/ML users to drive adoption and uncover expansion opportunities across customer accounts.
  • Conduct discovery to understand goals, demonstrate product capabilities, and propose tailored solutions.
  • Run workshops, training sessions, and QBRs to ensure customers achieve measurable outcomes.

Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering teams to ship high-performing AI systems. The company is Series C with over $135M in funding and serves 150+ leading enterprises including Booking.com and Uber.

$110,000–$165,000/yr
US Unlimited PTO

  • Cultivate relationships with C-Suite executives and maintain a strong executive presence.
  • Lead the implementation and delivery of the Strategic Services portfolio.
  • Create and manage customer Success Plans that align with each institutions’ goals.

Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. Their flexible Student Impact Platform creates actionable insights, enabling higher education institutions to pinpoint students at risk.

UK Unlimited PTO 26w maternity 13w paternity

  • Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
  • Lead and develop a global team of support managers and team leads through growth and change.
  • Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.

The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.