Principal Customer Success Executive - Enterprise

ServiceNow

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Strategic Advisory:

  • Act as a trusted advisor to C-suite executives, shaping enterprise strategy and influencing direction.
  • Lead executive conversations that prioritize initiatives and drive alignment across business and technology.

Transformation Leadership:

  • Drive complex, multi-year digital transformation programmes with clear governance and risk mitigation.
  • Align ServiceNow platform capabilities to customer's long-term business goals and innovation roadmap.

Value Orchestration:

  • Partner with Sales, Customer Success, and Product to ensure seamless pre- and post-sales strategy.
  • Own the linkage between technology delivery and measurable business outcomes like ROI and retention.

ServiceNow

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

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