Principal Customer Success Manager

Role:

• Oversee a portfolio of customers to help them achieve business outcomes.
• Ensure customers are technically healthy and on the most recent version of our product.
• Guide development of new Success Plays.

Responsibilities:

• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
• Guide other ServiceNow teams to address customer issues.
• Identify and own new projects.

Qualifications:

• Experience leveraging or critically thinking about how to integrate AI.
• 10+ years of related work experience or equivalent.
• Succeed in working collaboratively and mentor team members.