Responsible for customers establishing a technical foundation in the ServiceNow Platform and designing solutions that deliver outcomes.
Guides ServiceNow, partner and customer employees on the engagement team to provide a solution designed for long-term success.
Works with the customer across executive, platform owner, enterprise architects, and development teams during implementation of solutions.
ServiceNow is a global market leader providing AI-enhanced technology. They empower organizations to find smarter ways to work by connecting people, systems, and processes and serve over 8,100 customers, including 85% of the Fortune 500®.
Act as an advocate for our customers to help them achieve business outcomes.
Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.
Lead large-scale enterprise transformation projects from initiation through successful delivery.
Manage engagement governance, timelines, scope, risks, issues, change management, resourcing, reporting, and program financials.
Execute projects using ServiceNow leading practices and the Now Create methodology in collaboration with customer teams and delivery partners.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. ServiceNow is building an AI-native culture where technology and talent are unstoppable together.
Drive revenue transformation by architecting AI-powered workflows for enterprise customers.
Lead adoption and change management to embed Gong into daily team operations.
Partner with executive stakeholders to quantify business outcomes and expand Gong's footprint.
Gong uses AI to help revenue teams win by unifying data, insights, and workflows. With over 5,000 customers globally, the company values transparency, trust, and ambitious collaboration, fostering a culture of growth and impact.
Own the AI use case roadmap across functions by identifying, prioritizing, and building the business case for where AI creates the most value.
Partner closely with the CIO to ensure business priorities are translated into the technical roadmap, reflecting business reality.
Own the adoption methodology and coach functional leaders in applying it; the business owns its workflows, this role owns the framework.
NICE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries.
Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest most strategically important accounts, providing architectural guidance, technical governance, and best practices.
Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy.
Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, with a purpose to make the world work better for everyone.
Lead collaboration between business areas and the aligned enterprise tech team, ensuring alignment between changing ways of working and tech/AI enabled automation and agentic solutions.
Collaborate with functional leaders and the enterprise tech team on the roadmap and measurement of impact/benefits, adoption, and enablement.
Navigate complex cross-functional dependencies to keep the engine moving, holding engineering, enterprise applications, and business teams accountable for hitting milestones and delivering measurable ROI on initiatives.
G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. They foster a flexible, innovative environment where every contribution is valued, assisting organizations in building exceptional global teams.
Own executive relationships across a portfolio of strategic enterprise accounts; serve as the single point of accountability for client outcomes, satisfaction, and growth.
Co-develop and execute account strategies that expand Valiantys' footprint across SDLC tooling (Atlassian, GitHub/GitLab), AI-enabled delivery, DevOps, and cloud infrastructure.
Lead solutioning for complex pursuits — partnering internally to scope DevOps, platform engineering, and AI-augmented SDLC engagements.
Valiantys is one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
ServiceNow is an AI platform company providing solutions to automate tedious tasks. With 85% of the Fortune 500® as customers, they're building an AI-native culture with technology and talent.
Provide strategic leadership and partnership to clients, serving as the relationship manager between customers and ServiceNow.
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
Oversee growth of global accounts, including development and deployment of worldwide resources.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Architect and drive Change Management Strategy for complex enterprise implementations.
Serve as the trusted advisor to C-level and senior leadership.
Lead the entire implementation lifecycle from discovery and design to rollout.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. Gong has more than 5,000 companies around the world and is built on ambitious goals, and passionate people.
Shape company-wide change management strategy in partnership with executive leadership.
Remove institutional barriers to adoption by driving cultural and structural change.
Build scalable, teachable frameworks and playbooks that define how change management gets done at BetterUp.
BetterUp's mission is human transformation, fostering a fresh employer/employee relationship. They provide a personal BetterUp Coach, development plan, and a supportive team, emphasizing meaningful work and a fulfilling experience.
Own the long-term success and commercial growth of a portfolio of enterprise clients, ensuring retention and expansion.
Develop and execute tailored account success plans aligned with client strategic objectives and identify expansion opportunities.
Lead high-impact client engagements including executive reviews and workshops, serving as primary point of contact across the client lifecycle.
Later is an AI-powered influencer marketing platform that helps brands create campaigns by combining real creator relationships and data-driven insights. The company is trusted by major enterprise brands and fosters an inclusive, culture-add mindset with a focus on equity and diversity.
Build, lead, and mentor a team of CSMs supporting Enterprise customers.
Drive proactive outreach and intervention based on data insights.
Act as the voice of the customer to influence product and go-to-market strategy.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.
Establish and own reporting on the status and progress of enterprise transformation initiatives.
Drive alignment across delivery, product, technology, and customer success teams.
HealthEdge provides SaaS solutions for healthcare payers. They are committed to workforce diversity and actively encourage all qualified persons to seek employment with them.
Translate organizational priorities into near-term delivery commitments and long-term capability investments.
Drive on-time, high-quality delivery across a complex cross-functional program.
Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.
Drive executive alignment, long-term value realization, and durable net revenue retention.
Operate as a senior security advisor to CISOs and executive leadership teams.
Influence multi-year account strategy, shape complex renewals and expansions.
1Password is building the foundation for a safe, productive digital future. They are ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. They have surpassed $400M in ARR and have over 180,000 businesses using their product.
Manage a team of Resident Consultants to ensure ongoing success for enterprise customers.
Define and execute long-term strategies for the Resident Consultant team.
Hire, develop, and lead an inclusive, high-performing team.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. As a recently public company, they foster a culture of autonomy, high performance, and long-term thinking.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.