HealthEdge provides healthcare technology solutions. The company operates in a collaborative, small-team environment that values quality and efficient delivery.
Lead and mentor the Service Delivery team in all Tier 1 and 2 consulting initiatives, providing product education and subject matter expertise on healthcare payment methodologies and operations.
Manage escalated client issues by acting as a liaison between clients and internal support teams to ensure accurate problem resolution.
Develop and maintain capabilities and tools, conduct scoping sessions, and collaborate with cross-functional teams to enhance client outcomes.
Own the end-to-end release execution lifecycle for the HealthRules Payer product line, including branch preparation, regression coordination, distribution synchronization, and final delivery.
Monitor build jobs and resolve failures, coordinating with engineering and QA across US and India time zones to ensure timely releases.
Serve as the primary technical authority for the Change Control Board process, maintaining accurate version and branch data.
Lead operations strategy and service design for Core Administration BPaaS programs, shaping future-state operating models and supporting sales pursuits.
Work with health plan executives to assess current operations, define migration pathways to modern platforms, and design scalable service models.
Drive sales support through whiteboarding, proposals, and executive communication, translating operational capabilities into business outcomes.