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Key Responsibilities:
- Provide frontline product and technical support by diagnosing issues and resolving tickets within established SLA guidelines.
- Troubleshoot technical problems, collaborate cross-functionally, and escalate complex issues while maintaining clear communication.
- Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency.
What You Bring:
- Bachelor's degree in IT, Computer Science, Engineering, or related field with 0-2 years of experience in software systems support.
- Technical proficiency in Java-based applications, SQL, relational databases, web services (SOAP/REST), and UNIX command-line basics.
- Strong communication skills, ability to prioritize issues, and a proactive learning mindset.
Company Overview:
- HealthEdge delivers an entire healthcare ecosystem, providing health plans with solutions to manage complex needs and prepare for the future.
- We are an equal opportunity employer committed to workforce diversity and encourage all qualified persons to apply.
HealthEdge
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.