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Responsibilities:

  • Provide second-level technical support via multiple channels, diagnosing and resolving complex software and third-party hardware issues.
  • Investigate and resolve customer-reported bugs, system errors, and configuration problems.
  • Document all interactions and resolutions in ticketing and knowledge base systems.

Qualifications:

  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • Proven technical support experience in a SaaS environment, with strong networking and API knowledge.
  • Fluency in English and excellent customer service skills.

About PAR Technology:

  • Leader in restaurant technology for over 40 years, serving 100,000+ restaurants globally.
  • Embrace a 'Better Together' ethos with a collaborative culture and innovative solutions.

PAR Technology

PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a global presence and a 'Better Together' ethos, the company fosters a collaborative and innovative culture.

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