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Position Overview:
- Entry-level Technical Support Agent role in a Call Center.
- Remote, U.S.-based position reporting to a Technical Support Manager.
- Opportunity for growth and internal promotion.
Key Responsibilities:
- Deliver first-level support for PAR's POS hardware and software.
- Troubleshoot and resolve technical issues with efficiency.
- Log incidents, follow escalation workflows, and contribute to knowledge base.
Candidate Profile:
- At least 1 year of customer service experience, ideally in helpdesk or restaurant settings.
- Strong problem-solving, communication, and typing skills.
- Familiarity with Windows OS and reliable internet connection.
Par Technology Corporation
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With over four decades of experience, the company fosters a culture of innovation and development from within.