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Responsibilities:
- Manage inbound and outbound communications with professional excellence.
- Provide front line, first level technical assistance for consumers.
- Support customer needs related to high-speed internet services and devices.
Qualifications:
- Over 18 years of age with HS Diploma or equivalent preferred.
- Comfort with desktop computer systems and proven communication skills.
- Familiarity with personal computers, operating systems, and software.
Key Competencies:
- Process Excellence: commitment to following procedures and being customer service driven.
- Collaboration: ability to work with team members and support departments.
- Communication: outstanding listening and analytical skills.
Tp
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we prioritize a culture of inclusion and diversity where every employee feels valued.